www.mobilehawk.co.uk are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy.
The information we collect and how we use it
When you register with www.mobilehawk.co.uk and/or place an order, we need to know your name, delivery address, credit or debit card number and expiry date, e-mail address and telephone number. This information allows us to fulfil your order and notify you of the status of your order.
We may also ask you to give us optional contact information, for example your fax number and demographic information like your age.
We may, from time to time, send with your ordered products, inserts advertising the goods or services of unrelated third party companies. We do not pass on your personal data to these third party companies.
We may also use your information for the purpose of providing you with information about any special offers or features of our web site which we think may be of interest to you and for related marketing purposes.
We use your IP address to help diagnose problems with our server and to administer our web site. Your IP address is also used to help identify you and your details on our database.
We monitor customer traffic on an aggregate basis in order to help us develop and improve our web site for the benefit of our customers. In order to enhance your use of the web site you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.
Recipients of Personal Data
We use several external companies/services/data processors to help us perform our legitimate interests. These services are:
- Google Analytics – Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ
- Google Adwords – Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ
- Facebook – 10 Brock St, London NW1 3FG
- Bing – Thames Valley Park, Reading, RG6 1WG
- Leadbyte Limited – 9 Abbey Square, Chester CH1 2HU
- Loanable – Salisbury House, 29 Finsbury Circus, London, EC2M 7AQ
- Latch Media Ltd – Kemp House, 150-160 Coty Road, London, EC1v2NS
- Monetise Media – Unit J Williams Yard, Derby Road, Melbourne, Derby, DE73 8JR
- Lead 365 – 6th Floor Alexandra Warehouse West Quay, The Docks, Gloucester, England, GL1 2LG
- Duke Leads Ltd – International House, 24 Holborn Viaduct, London, EC1A 2BN
- Intelling Limited on behalf of O2. Intelling Limited: Registered address – Southmoor House Southmoor Road, Wythenshawe, Manchester, M23 9XD Company registered number: 08157548. Data Protection Licence: Z3282214.
- SwitchExperts, Southmoor House, Southmoor Road, Manchester, United Kingdom, M23 9XD
We will not transfer your personal data to any country outside the European Union (EU) other than those that have been granted an adequacy decision under the General Data Protection Regulation. We may, however, share your personal data with third-party organisations who then intend to transfer the data outside the EU. We shall take all reasonable measures to ensure those third parties are also compliant with data protection law.
We will keep your personal data only for as long as required in order to achieve the purposes for which it was collected, in line with this privacy notice.
The following criteria apply that determine the period for which we will store your personal data:
- Until we are no longer required to do so in order to comply with any regulatory requirements or financial obligations that we are subject to.
- Until we are no longer required to do so by any law it is subject to.
- Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
- We will not retain your data for longer than 6 months after your last interaction.
Information Commissioner’s Office (ICO) registration number:
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Opt in / Opt out
As a customer of www.mobilehawk.co.uk, you can receive our free email messages and get exclusive, tailored product offers and deals based on your preferences, browsing behaviour and the purchases you make from www.mobilehawk.co.uk, its branded and affiliated websites and companies.
If you do not wish to receive these emails you have the option to opt out at any time or you can amend your email settings by logging into your www.mobilehawk.co.uk account, or clicking on the “edit my preferences” link in every email you receive from us.
If you have any queries about how to use the mailing preference system, please contact our Customer Service.
Cookies help us to recognise when you next visit our web site and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences. You can usually change your browser so that it will not accept cookies.
Security of your information
We follow strict security procedures in the storage and disclosure of information, which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.
Non-disclosure to third parties
Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group who operate www.mobilehawk.co.uk branded websites or websites affiliated to those websites (including but not limited to the sale or provision of digital content, tickets and other related products). If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish.
www.mobilehawk.co.uk may however provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information. We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. www.mobilehawk.co.uk shall not be responsible for any detrimental reliance you place on this web site or its contents.
All www.mobilehawk.co.uk branded websites and their content (including any downloadable data or software) are provided on an ‘as is’ basis and www.mobilehawk.co.uk makes no representations or warranties of any kind with respect to such websites or their content and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, www.mobilehawk.co.uk makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of www.mobilehawk.co.uk howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither www.mobilehawk.co.uk nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
www.mobilehawk.co.uk websites may contain hyper-links. These hyper-links connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own web site and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other web sites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of www.mobilehawk.co.uk.
All design, text, graphics and the selection or arrangements thereof are the copyright of www.mobilehawk.co.uk or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with www.mobilehawk.co.uk, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of www.mobilehawk.co.uk is strictly prohibited.
All trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by www.mobilehawk.co.uk in respect of the use of any such trade marks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.